***WE ARE OPEN FOR IN-PERSON TOURS*** -- Incredible Blowout Rates if you can move in within 30 days of application, Otherwise, add $25 PER MONTH to the rates you see online. Hurry now before these rates go back up!!
7 hours ago
Do not live here! The unit itself is fine, the staff is agreeable, but if anything goes wrong, expect to be fully shafted by property management. 1) AC broke in June. They would not repair for over a month, and we would have had to have taken legal action if a fellow renter did not kindly loan us a cooling unit. 2) a pipe burst in the ceiling at 11:30PM on a week day. They did overnight maintenance so we had to get a hotel, which they refused to pay for, stating 'this is why we make people carry renters insurance,' while our deductible was more than the hotel stay, and our property was not damaged. 3) when the pipe burst - it took out the heating coil. This was 4 weeks ago. They have yet to fix it, stating that "the part is delayed" so apparently their vendor relationships are more important than providing a livable space. They offered to reimburse me up to $100 for a space heater, and other so-far-undefined "concessions" 4) The hot tub has worked approximately 5% of the time since I've been here, which really broke my heart.
They do not consider themselves responsible for providing a unit you can actually live in. DO NOT RISK IT. I am currently sleeping in a zero degree sleeping bag, and cannot get my unit above 55 degrees. Send help.
I have lived at Westcliff apartments for almost 2 years now. It's a safe neighborhood and good area to live in. The floor plans are spacious. That's about all the positives I have though.
I was told I would be getting new carpet when I signed my lease. On day of move in, the manager told me they decided NOT to put new carpet in my place without ever notifying me.
The office has a very high turn over rate. Most of the office staff are rude and passive aggressive.
This place is far from luxury as the signs state, and charges way too much for what they actually provide. They went up over 10% on my rent when I renewed my lease.
People do not pick up after their dogs, and half the time they aren't on a leash either and come running up to you. The trash compactor at the back of the neighborhood is constantly overflowing, its the ONLY trash in the neighborhood. The dog park is falling to pieces and has gotten worse since I originally moved in. Maintenance likes to close your maintenance requests even though they were never completed. Their 48 hour guarantee they advertise? Don't count on it. There is no point in complaining to the office about anything because they don't care, and half of the time don't bother replying back to you either. I left numerous voicemails at corporate too, and no one there ever bothered to call me back.
UPDATE 7/23/19: Teri the manager at the office today told me to "stop talking" when I came in to talk about about a maintenance request not being fixed after 3 weeks(and I dropped by her office several times to mention it over the 3 weeks). She blatantly told me that other customers without AC are more important than bugs crawling in under my door and my AC seeping out below the door due to weatherstripping that needs to be replaced. I used to like her, but now? Uh no way. Sorry Teri, you aren't the boss of me, I don't stop when you tell me to stop, and you really should learn customer service.
Ive been touring apartments for a friend from out of state and I am ranking this property at the top of my list. The area was absolutely beautiful. Just what my friend is looking for. Teri was very helpful and provided me with plenty of information about the area. She is the reason that this complex is at the top of the list.
These apartments look really nice from a distance. Their model is beautiful. In fact, we were told that was the floorplan we were getting but when we moved in, it was the smaller floorplan. We have lived here for a year now. Maintenance is horrible. It takes forever to get anything done - and it's usually not done right and they argue with you first. Rent is overpriced. The pool area is beautiful and the pool is huge - but they close it quite often. In fact, they picked the hottest days of the year to close it (still closed) to have it replastered. The staff in the office is generally nice, but they basically just tell you what you want to hear with no follow through or true knowledge. The manager sends email after email - blanket emails to everyone about everything - but cannot have a conversation without interrupting you numerous times. Garages and carports are no where near your apartment. Parking in the lots, we both have numerous door dings, dents, and even paint transfer from other people now. Overall, this place is not nearly as nice as it seem. I have even run into other residents at the post office -because a quarter of the complex did not have mailboxes for almost 5 months thanks to apartment management dragging their feet - and in the leasing office. Other residents, with no prompting or complaint from me, start telling their horrible experiences with this place as well. Look elsewhere!
Westcliff Apartments is currently undergoing a multi-million dollar renovation! Conveniently located inWestminster, Colorado, halfway between Denver's central business district and Boulder County and ensconced against breathtaking and idyllic mountain scenery, Westcliff Apartments will not disappoint! Featuring one, two and three bedroom apartment homes with stainless steel appliances, upgraded kitchens and the largest square footage in the area, Westcliff is Westminster's premiere apartment community. Call or visit us today!
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