AFTER being accepted on their online portal and AFTER paying twice as much deposit we were told we were going to have to pay and AFTER we rented out our current home because we thought we had found our new home, Legacy contacted us and told us they needed income verification. Doesn't sound like a big deal, so we provided what we had.
A FEW DAYS LATER after many conversation with their leasing coordinator asking if we actually had a lease or not, the manager finally calls us back and explained one of the documents was not acceptable. We explained that we had already been accepted with just one applicant at other places, so Mandy, the property manager, ran the app with just my wife's income (I'm an Uber driver and Uber doesn't provide the typical paystub or W2/1099 like most employers since we are independent contractors). We get an email a little while later explaining that we would have to pay a deposit equal to a full month's rent. We were originally told $150!!!
So now after spending 2 months finding a new home, telling my daughter about the new place and taking her to see it, and declining offers from other properties, we have to start all over.
This is the most unprofessional handling of a lease application I have ever experienced or even heard of.
Do your diligence and read ALL of the reviews before doing business with this company. I hope you don't get stuck without a home too.
Several years ago I was happy here, but 3 changes of ownership have caused it to go downhill. I am not renewing lease and could not recommend.
I am not satisfied with this community and also with leasing office services, I paid 300 bucks for application fee and reservation of the apartment, but They told me that I am not eligible to get the apartment because I don't have credit, although I have a job and money in my account,they send me back 250,I did all the applications online they did nothing for me ,I believe this is so dishonest and theft ,if you are not sure about this apartment do not pay money because it' would be long and tiring process to take money back you would never get your whole money back,it is so silly.i am really upset about this office services and do not recommend to people.
"Perfect location within walking distance of parks, dog parks, groceries, shopping, and other activities. Very friendly office staff and quick response to any maintenance issues. Overall great experience and great apartment! Would definitely recommend!"
Overall it's a nice place to be.
WELCOME TO THE LEGACY AT HIGHLANDS RANCH APARTMENTS. Located in Highlands Ranch, with easy access to c-470, Town Center, South Broadway, Lucent Blvd and the Mineral Light Rail Station, The Legacy at Highlands Ranch Apartments is just minutes away from everything! Residents enjoy unique one and two bedroom apartment homes, in addition to exclusive amenities such as an outdoor grilling area, fitness center, and business center. Take a swim in our gorgeous pool, stroll through our pet-friendly community, or have a day out in nearby Denver. You deserve the very best in apartment living and our community offers an easy, relaxed lifestyle. Browse our photo gallery and schedule your appointment, or drop by and visit us today for your personal tour!
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