Acoma has been my HOME for the last 4+ years. The Acoma staff, from leasing to concierge and maintenance teams. is exceptional and anticipate my needs as a resident much of the time, always exceeding my expectations. The maintenance team's schedules regular maintenance checks on my apartment to change filters, light bulbs, check plumbing, etc. which makes it so convenient for me as a resident! The amenities; concierge, parking, pool, grills, meeting facilities, etc. - not to mention the parties and special gatherings are second-to-none! The annual gift wrapping party during the holidays is one of my favorites. The apartment is modern, very spacious and exceptionally quiet. Acoma - Apartment living at HOME!
We have lived at the Acoma for almost 2 years now. I can't say enough good things about our experience so far. The building is very well maintained, the staff has been wonderful and responsive to our needs, the social events the Acoma hosts are frequent and always very well done...and the apartments are lovely inside. My husband and I have absolutely no complaints.
I have never been more disappointed in a management company than UDR and Acoma. They are breaking the implied covenant of quiet enjoyment in our lease and doing nothing reasonable to address the issue. For anyone looking for a luxury apartment this is not what they make it out to be. I know I will be looking for a new residence soon.
Do not rent from this company!!! They have the worst customer service ever!! The apartment above me flooded, which ultimately resulted in me moving out. When the workers came to fix some of the damage, they left trash which resulted in an emergency trip to the vet for my dog. Upon move out, the complex charged me over $3000 to have carpets fixed and have the place cleaned. The property manager is NEVER there and wont return calls or emails. Their corporate billing department is even worse. I called 22 times to try to speak to someone while they screened calls and dodged responsibility. One employee, Savannah, refused to tell me her name when I asked, screamed at me, and hung up. I then spoke with her supervisor, Kelani, who Im pretty sure was the same person and was also very rude and wouldnt stop interrupting me and mocking me. When I asked to speak to another supervisor or someone in customer service, she flat out told me no. This place is absolutely terrible and deserves a call from the better business bureau. They also refuse to give you any legal information and just scream at you that youre a delinquent. Pretty embarrassing customer service for a company that claims to lease upscale rentals.
Acoma staff goes the extra mile to make things great!
Acoma features one-bedroom and two-bedroom apartments for rent in Denver, CO. Just off of Speer Boulevard and minutes from Downtown and the Cherry Creek shopping area, Acoma is located in Denver's historic Golden Triangle district and near the bistro restaurants of Governor's Park. Acoma's 17 stories boast spectacular views of the Rocky Mountains and Downtown Denver. Acoma offers a sixth-floor sky lounge, private screening room, pool with spa and poolside fireplace, private parking with controlled entry access, and premier resident services. Now offering furnished and unfurnished apartments, these Denver apartments feature 10 foot or 20-foot ceilings, bedrooms big enough for your king-size bed, granite kitchen countertops and custom European cabinetry, and spa-inspired bathrooms. Hop on a complimentary mountain bike and ride the Cherry Creek trail or hit the poolside fitness club with your on-site personal trainer. Be sure to book a tour of your new Acoma home today.
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