***WE ARE OPEN FOR IN-PERSON TOURS*** -- Incredible Blowout Rates! We just dropped rates by $50 PER MONTH for a limited number of people!!! Hurry now before special ends and rates go back up!!
After months of speaking to the staff to confirm the move-in process here we ended up choosing to walk away due to their terrible hospitality. Everything was squared away and confirmed until the day of our initial move-in date. Our assigned apartment was not ready on the day of move-in because the MANAGER did not order the replacement carpet weeks before. Being the kind people we are, we rubbed it off and understood sometimes things happen. After several phone calls were made to get ahold of someone, they assigned us to a new apartment in which we toured and confirmed for move-in being the next day after noon due to some paint needing to be touched up. As the day approached, we called the staff several times with no answer to confirm we could bring our belongings into our new apartment. Again, the apartment was not ready due to miscommunication between the staff members. At this point we had our moving truck in which we paid for, ready and packed leaving our other living situation empty and no longer available. Basically causing my husband, myself and our NEWBORN to be homeless. Might I add, a good chunk of our money was also lost in the process of qualifying for this apartment because they refuse to give it back. Finally after days of trying to reach the manager we were able to inform him of the constant mistakes. He was absolutely disrespectful and had no remorse for the hardship that was caused. Rude comments and remarks were made toward us along with terrible attitude and complete lack of professionalism. The corporate company was contacted and was informed with this terrible experience and we continue to stay in contact with them to help resolve this issue.
I just moved to Colorado Springs from Longmont. We moved into a complex called Residences at Falcon North which are advertised as "luxury" apartments.
From day one of moving in, we discovered a horrid smell emanating from the fridge. We notified them right away and they claim to have had the unit "sanitized" but the fridge still smells. It stinks so bad that it is making my entire apartment smell. Aside from that, we've lived here almost a month without being able to use the fridge and multiple attempts to get them to resolve the issue have yielded no results.
We have told them that they need to have a refrigerator repair tech come inspect the fridge because we can't access anything of meaning ourselves without taking the whole back panel off (we have tried) and this type of thing we shouldn't even be doing ourselves anyway.
We gave this complex $3000 in certified funds upon move in so the issue is NOT that we haven't paid. They just took our money and have done nothing to rectify the situation whatsoever.
I guess the main point of this post is to warn others about this place. If you are considering moving here DON'T. Should you ever have a major maintenance issue, they will do nothing other than take your hard earned money and then give you the run around.
The community here is nice looking but that is all you get. The office staff does not help you after you move in. They treat complaints like a joke and call you crazy for asking them to do something. If you have the nerve ask JRK for help they ignore you too. The only good part about this place is the maintenance staff. Save your money and go some place else.
DO NOT MOVE HERE! The staff does nothing to help once they get you moved in. We have had issues since day 1 and nothing has been done. The community is trashed and the maintenance guys are over worked. Save your time, money, and sanity. Find a different place to live. DO NOT LIVE HERE!
The area isn't bad at all however, corporate is terrible. From what I understand management isn't able to make any kind of meaningful changes because the corporate will not give them the space to do anything. Since I've been here for about a year, the staff has changed more than 4 times and no one seems to really know what's going on. As far as the google reviews that are posted, they falsely inflated it so that they can attract more people to the location. My recommendation don't bother with this place at all let them starve so corporate can actually see what's going on
Spacious, custom designed apartment homes and five star amenities define The Residences atFalcon North, where we offer contemporary living at its finest. Our luxurious community is situated within a park-like, tranquil setting where you will enjoy the peace of mind that you have come to expect and deserve. Soak in the sun next to our resort style pool or work out in our state-of-the-art fitness center. At the Residences at Falcon North, you will be minutes away from District 11 schools, military bases, great shopping, restaurants and entertainment. The community offers modern conveniences and amenities that will satisfy even the most discernible resident. Call or visit today and let our professional staff help you come home to quiet and carefree living at The Residences at Falcon North.
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