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Willow Run Village Apartments

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12621 Zuni Street, Broomfield, CO 80020

Ratings & Reviews

Willow Run Village Apartments

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Overall Ratings
(41 Ratings)

25 Reviews for Willow Run Village Apartments

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This apartment complex is by far the worst complex I have been in. I have known people who have lived in Willow run village over the course of 8 years and this complex has gone beyond an acceptable low. There are many apartments in the area that would offer a much better living situation. I have spoken with many residents who have bugs for starters. A resident in our building has 2 dogs they absolutely never clean up after. There is defecation from the dogs all around the building. The noise from the residents above is absolutely incredibly horrendous. After calling the cops to no avail and contacting the property manager many times absolutely no resolution can be came to and nothing can be done. The management company, Mission Rock, that purchased the complex over the summer has taken a bad situation and made it inhabitable. They have spent hundreds of thousands on useless renovations. There has been tree disposal equipment in the parking lot for weeks meanwhile residents have absolutely no where to park. Many residents are forced to park off complex property. I would highly recommend at the very least speaking with some residents and viewing the parking situation at night. The amenities do not work and have not for sometime. The hot tub, fire pit, and dog run are all out of service. Maintenance is horrid to virtually non existent. There commitment to residents states " When you submit a written service order, our maintenance team will connect with you within 24 hours to address the issue. If you do not receive a response to your service order you will receive a rent credit for each day we do not respond." My kitchen light, dryer, garage door, and blinds have been broken and out for months and absolutely no attempt at any compensation was made. That's a bold face lie they are telling. In fact, they charged me $20 to put a letter on my door and told me "if you are hard up for $20 I feel bad for you." Have it recorded. Be prepared to be nickel and dimmed to no end.


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Nickel and dimed to death. Amenities are broken half the time and customer service is terrible. My rent checks wouldn't go through online and when I proved that it wasn't my or my bank's fault they refused to waive the late fee. Had to pay for parking when we were specifically told it was free, had to pay for package service when we were not told we would have to originally, horrible garbage complex.


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Why are all of the reviews from 2014? I love this place, but the ownership needs to ensure that its being cared for. The one guy in the office cant do everything on his own.


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Previous Management Company
Certified Resident

Some office employees were curt and rude. Several service requests were never documented and thus took months to get done. After I resigned my lease they raised the utilities including utilities for the common areas with out warning and to an unreasonable rate. Then after 6 months they added and raised an additional fee to the utilities bill. When the parking lots where redone the residents were given just over 24 hours notice and threatened with towing not considering residents out of town


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I am sorry to learn that you encountered any negative experiences with our staff & community. We have initiated protocols on site to address service requests: All service requests are entered by the office & then the office staff does follow up to ensure that services were completed to their satisfaction. Our residents do pay their own apartment utilities, as well as the building, parking & clubhouse utilities. This cost is adjusted based on occupant load & usage.


The charge will fluctuate on a monthly basis. We send out notices a week in advance for community improvements & a second reminder 24 hours before in hopes that this will eliminate any confusion. We understand that this may not work for everyone. I would love to address all of these concerns with you in person so that we may come up with some solutions together. Thank you for your feedback. I look forward to meeting with you in the office.


Previous Management Company
Certified Resident

The staff were extremely rude. We felt unwelcome in our apartment complex.


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We are sorry to hear that you are unhappy with our office staff. We appreciate all of our residents and strive to make our community an enjoyable place to live. We are concerned with the impression that you received and would like the opportunity to improve the negative outlook you have for our staff and management. Please contact the leasing office so we can work at resolving these matters to your satisfaction.



Apartment Features

Air Conditioning
Cable Ready
Ceiling Fan(s)
Hardwood Flooring
New/Renovated Interior
Smoke Free
Stainless Steel Appliances
Vaulted Ceilings
Washer & Dryer In Unit
Garbage Disposal

Special Features

Disability Access
Short Term Available

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Business Center
Emergency Maintenance
Extra Storage
Fitness Center
Green Community
High Speed Internet Access
Hot Tub
Pet Park
Swimming Pool
Trail, Bike, Hike, Jog
Wireless Internet Access
Conference Room
On Site Maintenance
On Site Management
On Site Patrol
Recreation Room

Additional Features

Jogging Trails
Billiards Room
Outdoor Fire Pit
Dog Park
BBQ/Picnic Area
High Ceilings
Stainless-Steel Appliances
Washer/Dryer in Unit
Wood Floors

Property Details

Willow Run Village Apartments

Live in everyday comfort and convenience at Willow Run Village Apartments in Broomfield, where seclusion and access to Denver or Boulder combine to create the best living experience! Our community is less than half an hour from Downtown Denver or the delights of mountainous Boulder as well as very close to major tech employers like those in Interlocken. Experience convenience at your doorstep with community amenities ranging from a resort-style swimming pool, year-round hot tub, 24-hour fitness center, and a game room complete with billiards. Garages are available to rent to protect from the Colorado weather. Each apartment home comes with a full-size washer and dryer as well as fully-equipped kitchen, while select homes include upgraded features like wood-style flooring and stainless-steel appliances. Enjoy the space on your private patio or balcony and fit easily into any floor plan with the abundance of storage. Come home to Willow Run Village Apartments!


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*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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