Worst place ever!! Worst staff ever!!
Me & my fiancee applied for this place b4 Thnksgivin. We were told the approval takes 3 days. We waitied. We both recvd a call 1 wk later stating they needed additional info from me. Btw. Personal info. I agreed and emailed Mar*a my personal info on Thur the 29th. I heard nothing back. So on Mon I follow up. I talk to Li*a, who stated ohh we thought you cancelled. I let her know I emailed all the info to Mar*a 4 days ago. She said okay. I will submit the info to Frst Advntge, which happens to be the co they use for verification. I asked her to please keep me updated. She never did. I called several times that day. I finally spoke to another unknown person who rudely stated my presonal information sent was rejected. I questioned why with no valied answer. Again I called and called. Spoke with Li*a who gave me the number to First Advntge. They advised me. Canyon Country Club. NEVER SUBMITTED my documents they requested. So he let me know I can email him. I did. Within 30 mins I got the following email from First Advntge. Hi April,Application is revised and the status is approved.Regards I**** P*** I waited again. With no response from Li*a or Mar*a. I followed up. Again rudely Li*a stated in a loud voice the documents you provided will not be accepted. I went back and forth for 10 mins asking her to please submit them. AT THIS POINT. WE WERE ALREADY APPROVED!!!!! Again no call etc. Finally Tues evening I get the email below: KEEP IN MIND I WAS APPROVED SINCE MON. Hi April, Your application has been approved. When you arrive for move in we do need to make a copy of the original social security card and the W2 because when we print it out it is we cannot read it clearly. We need this for file audit purposes, since First advantage approved you we have to have proof of why they changed the status to approved. Due to every person I spoke to and due to THEIR lack of response in a timely manner I ask if the rent pro rated. AND YET A
This is a good place to live and I have just enough space for myself. The neighbors are nice and I don't have any problems.
I have a great location in the community and nice neighbors
The community is well maintained and my 2 bedroom is very spacious. The office staff and maintenance are professional and very nice.
YOU SAID YOU'D KNOW IT WHEN YOU SAW IT, THE PERFECT PLACE... Our community is located in prestigious Upland and has a prime location with easy access to the 10 Freeway, Montclair Plaza, fine restaurants, Metrolink and nearby colleges. Enjoy outstanding amenities and an assortment of recreational facilities, both indoors and out. We know you'll find that Canyon Club is just what you've been looking for. Stop by today!
Lease Terms: 12 month leases available.
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