Monticello

Nice clean very elegant

The worse Residence Service ever. Nobody was available yesterday to help me with a mouse at my unit, and literally the manager said "catch the mouse is a favor, I am sorry for you". I created a pest control service request as oriented and SO FAR nobody showed up. At this place, expect a lot of rules and none rights. Too pricing for what is offered.

AVOID. I'm absolutely disappointed with the management at Monticello II Apartment Homes. Despite having a valid parking reservation, my car was wrongfully towed just two days after my lease began. The excuse was the absence of a permit sticker, but the leasing office utterly failed to communicate this requirement or provide adequate notice. While I was away on a business trip, my car was towed, and I only found out upon my return. I was forced to pay exorbitant fees to retrieve my vehicle. The leasing office's irresponsibility and sheer arrogance are astounding. They intentionally gave the towing company 24/7 access to conduct predatory towing without notice, exploiting residents. This whole ordeal has caused me immense financial and emotional distress. The management at Monticello II is not only incompetent but also completely dismissive of their residents' rights and concerns. I strongly advise potential residents to avoid this place due to their blatant disregard for tenant welfare and utter lack of professionalism.

Having the worst scammy resident services office for Monticello is an understatement. I gave them my vacancy notice well in advance in person. They did not record it properly in their system and never bothered to tell me. I went to the office two weeks after to ask them about my remaining rent and there I realized they did not record the notice properly. They told me they will "fix" the date in their system as it was their fault to begin with. I left California for Canada and received a bill asking for two more weeks of rent because they never fixed their mistake. All my attempts to call and email them were faced with complete radio silence. They scammed me with such brazen attitude that I am left speechless. Stay clear of this property if you value your time and money.

Great spaces. Love the design and the overall concept of the apartment.