I lived in The Oaks from 2014-2016. It was a really nice community with pretty open balconies, a great grill space, and my personal favorite...indoor basketball court. I never used the pools, though they were pretty popular. It is also very close to a Google bus stop, which I know makes it popular as well.
This apartment complex, and all other ones in this neighborhood (River View, Crescent Village) which are all managed by Irvine Company are the worst places to live!!! they just care about your money, and you as their customer and resident have no value for them!!! they only care about charging you more and more in any way they can. I lived there for a while, but moved out a few months ago, and will never ever even think about living in one of Irvine Company apartments. they have no respect for their customers. Don't look at the nice photos they post, the reality of these apartments is so ugly and is opposite to what it looks like from outside
RENTERS BEWARE: THIS COMMUNITY IS LOCATED NEAR A SEWAGE TREATMENT PLANT
My negative review for this Irvine Company property was prompted by the indifference and condescending approach from Sergio in the Residence Services office at The Cypress. When a resident comes in to report reckless driving by someone living in the community, act like you care. You don't have to care, just act like it.
Carlos in the Service Department is awesome and deserves 5 stars. Sorry, Carlos! Sergio ruined it for everyone. Irvine Company executive management has been informed.
Rent.com was really helpful to me in getting to know the prices and availability of the apartments in the zipcode I was looking for. My life was made a lot easier
We signed the lease on December 2017 for move in February. When we were a few days before moving in, we got a call from the leasing office that our house was double booked. They accept that it was their mistake. We were offered a different house for a higher price, we had tried to follow up regarding the price but gave up.
When we moved in, we complained about the problems but they were only solved after weeks of followup to the leasing office.
On one fine day, I got a call from the leasing office that my application was missing and I had to come immediately to submit it. She was rude, I don't understand how careless they are. After giving keys, moving in, they realized they missed my application. It was their mistake for the second time but there was no apology. We had to visit the leasing office the second time to submit the application.
After living in the apartment for a few days, realized that houses have mold problem. We had mold coming up in bedrooms and bathrooms.
At lease end, we thought we will not sign the lease and told them the same 40 days before our lease end. Our house was also shown to other people and we thought everything was going smooth. We got an email to pay next month rent which surprised us. We went to the leasing office and they said that they don't see our intend to move out in their computer. This was their mistake and they want us to pay one more month rent for that. I asked them to escalate this issue to the manager but they are not giving a good response.
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