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Our experience at Strata has been poor, at best. The leasing department has not been accurate or timely in their communication. Upon arrival to our unit, the unit was covered in dust, dirt, dog hair, and trash. There was even a toenail found on our dining room table... after (!) we advised Strata the unit was dirty and they stated it was cleaned.
The larger issue is the property management, UDR, has been unresponsive to resolving the issues timely and completely. It took six prompted interactions from us to get a fair response and just as many visits to our unit from housekeeping and facilities. Additionally, promises were not kept. Despite communication in writing, photo evidence, and verbal descriptions, the issues were down played. Photos from our experience are posted below.
In total, my wife and I have spent over 10 hours working to resolve the issues and are awaiting additional communication from UDR. It took 18 days from our lease start to have the dog hair cleaned off of our bedroom floor and the dirt on the bathroom floor wiped up.
Despite the great location and views, I wish I would have decided to live in another building. UDRs focus on exemplary service needs attention. With improvements, the stock could even keep track with the broader returns in the market. It would feel nice to be valued as a customer.
Fancy building, amateur management.
Great place, great location
I love living at Strata! The building, the amenities, the staff and the neighborhood are all exactly what I was hoping for when I moved downtown. My view is amazing and the open floor plan is fantastic. I would highly recommend Strata to anyone looking for the perfect Urban Living space.
The staff is welcoming and helpful. I truly feel like I'm coming home each night.
Strata luxury apartments in East Village San Diego offer stylish amenities and upscale living in a desirable location. These San Diego apartments feature gourmet kitchens with granite countertops and European-style cabinetry, high ceilings, expansive windows, and beautiful hardwood flooring. Take advantage of our state-of-the-art fitness club, HDTV lounge with catering kitchen, and rooftop pool with fire pit, grilling areas, and breathtaking views. Just minutes from the I-5 and Route 94, Strata is conveniently located in the vibrant East Village steps from the Gaslamp District, Petco Park, and San Diego Bay. Strata is the perfect choice for luxury apartment living in San Diego. We are currently offering self-guided tours and virtual appointments. Schedule a self-guided tour to explore the community independently or contact us to tour virtually with one of our leasing associates via FaceTime, Google Hangouts Facebook, and others.
Our lease terms are: 13 - 18 month lease terms available. (Please note that lease terms may vary, are subject to change without notice, and are based on availability. Inquire with property staff for complete details).
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