I've met with the staff and looked at the the units and the entire property and find it very appealing. Anyone looking for a nice unit at the right price should definitely consider La Jolla Colony.
The price is good, but their customer service is not very good at seeing from the perspective of the customer. I will say I was also at fault because I have social anxiety and when they said they would give back the deposit and not the application fee, I said it was fine, but everything was not fine. Over email I tried to get back the application fee but they would not give it back.
So let me explain further, when you are picking an apartment online, they give you the date, and you can change the date. I am a student, so I need exactly 10 months starting from September. There was a unit available for August, but on the side, you can choose when to start the date, and of course, I choose September. When I applied, I was notified there would be an application fee of $35 per person, and I applied for both me and my partner, so I paid $70 in application fee, along with the deposit. There was a summary of the transaction to the left when I paid, and it says the move in date is for September 1, for a 10 month lease, for the price that it was. I paid thinking everything was good because the terms are easy to understand. It is simple.
A few days later they messaged me (kind of rudely too, no apology(although later they 'apologized for the misconception' but I still did not get the application fee back), made it seem like it was my fault for changing the date) that the date was set for August and I can't change it. When I paid, the date said September because the system allowed me to choose it. I don't think it was my fault for paying what I thought would be starting in September. They gave me the offer that I start in August or they could refund the deposit, but not the application fee. I don't understand why not the application fee too because their website messed up and allowed me to sign believing the date starts in September.
Cherylle helped us a lot during the site visit and together with Broderick had been very helpful in processing our application. They have very good staff and the community is just awesome.
Great manager and staff
The people running La Jolla Canyon Apartments have been awesome since the day I called to inquire about their single bedroom apartments. The front office has been very helpful with all of my questions and concerns. In addition the maintenance crew has an extremely fast response time and are very friendly. The apartments are in good condition and the community is very peaceful.
If you are looking for a new home and are considering La Jolla Canyon, we are here to help! As COVID-19 continues to evolve, we have also adapted the way we interact with our guests.
Schedule a Facetime tour with one of our leasing agents. Call or email to arrange to have a virtual tour of your dream apartment home.
As of today, we are only offering self-guided tours. Call us or email to schedule your appointment today!
We appreciate your understanding and cooperation as we navigate through this together.
La Jolla Canyon is situated in the heart of the Golden Triangle/UTC. Near both the I-5 and I-805 freeways and just minutes from UCSD and La Jolla's finest beaches.
For convenience in this fast-paced urban location, the fitness center & laundry room are open 24 hours. Lush landscaping provides shady trees, flowering shrubs and an inviting pool & spa area.
The community is laced along a canyon that is rustic, peaceful and home to a variety of plants and wildlife. The canyon also features spectacular views and a scenic nature trail for walking, jogging, or bike riding. Have a relaxing picnic at one of the BBQ areas by the pool or next to the canyon. All this at one of UTC's most affordable rates.
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Information is copyrighted and school data provided by GreatSchools.org. Information is deemed reliable but not guaranteed. Schools listed above are based on distance from the selected location and are just a sampling of the schools in the area. To find a particular school district, and how it relates to a specific apartment, please contact the apartment manager.