The apartments have absolutely no type of barrier or sound insulation.
My life and the life of my family turned upside down when we had the misfortune to live below a super noisy resident who did not respect us:
They stepped so hard on the floor that they would wake us up if we were asleep, as they got out of bed it seemed like they were jumping on the floor, always letting things fall to the floor. They lived as if there was no one living beneath them. Several times I came home from work and found my wife sleeping in the living room because it was impossible to sleep in the bedroom. The noises occurred after 11:30 p.m. and ended when they slept around 2:30 p.m., with noisy days passing until 3 p.m. in the morning.
The property director knew everything that was happening in the apartment and did nothing to solve the problem.
Of the few times she responded to my emails, one of the answers was that I should look for a home because I would not find the neighbors quiet in the apartments on the Crystal Springs terrace.
After 4 months sending out emails stating the problems, I asked him to move us to a new apartment. the director Valerie said he could not because the rules had changed.
Valerie, you said I should call the police every time my neighbor jumped out of bed at dawn every time they made a noise or dropped things on the floor.
The big question Valerie that my complaints was about noises after 12 AM and on a few days ended at 3 AM.
I have filed all the emails I sent to Director Valerie, I can send it to anyone who has an interest in verifying the information described above.
Definitely my worst experience, would not recommend to anyone Crystal Springs Terrace.
They accept cats who are sneaky but no service dogs.
Price was wrong on site
Home 367 Nelson avenue -
Live above it all at Crystal Springs Terrace Apartments in San Bruno, CA! Located in the peaceful foothills of the Peninsula and surrounded by lush open space. Far from the city noise but only minutes from everything. Live comfortably in one of our large studio, one, or two bedroom apartments. Work out in our fitness center and cool down in one of our outdoor pools. Crystal Springs Terrace offers apartment living at its finest. We have a full-service staff to cater to our every need. We are close to shopping, dining, entertainment and have easy access to Highways 280, 380,101 and minutes from the Caltrain station and Bart station.