We didn't get a walk-through of the apartment on the day of our move-in, and our leasing consultant left the property within the first hour of our move in, leaving us unavailable to physically see her or speak with her. No one inspected the apartment before our move in. Consequently, appliances were not in working order, including the toilet and dishwasher. The toilet had to be replaced as it perpetually was running, the dishwasher overflowed and flooded the kitchen, and our sink needed an air valve installed to avoid overflowing the dishwasher. Our initial move in confirmation emails were not sent to the right email address, so another person was receiving our personal information.The wood floors were not cleaned upon move in, our bare feet turned black with dirt walking around, there are patches of the walls that weren't painted, pieces of tape were painted over. Overall paint job is terrible. Paint chips and debris were on the ground. Previous tenant's keys are left on top of the refrigerator. The sliding glass door window was damaged by the elements prior to our move in and is in the process of being replaced. The slat on the blinds were damaged and needed to be replaced. Communication with the maintenance team was poor and unprofessional. Items to fix the maintenance issues by the team were left behind on certain occasions, they failed to confirm the specific times they would come and enter our apartment to fix things when we were gone. All of these issues should have been dealt with properly before we moved in, for the inflated price of rent we pay, all of the utilities should have been in working and pristine condition, as well as inspected by someone before we moved in. My impression of Horizons West / Aimco is that they would rather cut corners on quality and get the cheapest contractors who appear to be unqualified to do their job / not bother having a decent inspection quality standard, while they charge an exorbitant amount for rent.
The leasing staff was very nice and helpful. Unfortunately there isn't a place where to park the truck while moving so it made the whole process even longer and exhausting. We had to leave the truck outside the building and walk with the furniture all the way to the elevator multiple times
So far my experience has been great as a new tenant - friendly and help staff, clean building/grounds, continual upkeep, and great views.
The community is well-maintained, the rent is just right, and the residents are kind, hard-working professionals---definitely key factors when it comes to choosing a place to call home.
Moving is always stressful, especially when you are relocating somewhere new. Kelly and Cherie were both awesome and helpful throughout the whole process. Great location and friendly neighbors. Love it!
Live at Horizons West Apartments in Pacifica, California 94044 to enjoy a hillside location with incredible town and ocean views. Our apartment homes, which are smoke free, feature open layouts, a private patio or balcony, generous closet space, and optional extra storage. Our community offers a fitness center, subterranean gated parking, on site laundry and 24 hour onsite laundry centers. Enjoy living in a charming oceanside town just ten minutes from San Francisco. You can truly have the best of both worlds at Horizons West! Guarantors welcome!
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