Everyone was so efficient and helpful. I especially liked how on Thursday afternoon they were able to arrange my self-guided tour for Friday morning, and I appreciated feeling safe, due to Coronavirus, the way it was handled with no personal contact, yet I got everything I needed.
I'm thankful to never have to deal with Irvine company again! I knew from day 1 this apartment was bad. Stay away! After a few months, they finally evicted the screaming neighbor. My complaints about the dog feces were never resolved. The Irvine company made several promises regarding the complex renovation. None of the promises were kept but, they paid for the damages to my property after a dozen emails and phone calls. The construction was constant, but the work completed never really made the community better. Management was always sending notifications of required actions by residents, but never completed the scheduled maintenance. The wiring in the building was so old that high speed internet would not function correctly. The apartments are a very low quality, so you are better off choosing the Park Newport for $100 more! I made it through 8 of the 11 months before moving out. I expressed my complaints several times, but the community manager is never in the office and refused to return my calls.
The first year at the Bays, I didn't really have many issues but I believe that was because I was working an extended amount of time. I know the the gentlemen downstairs to me came home to his whole roof on the floor but my experience had been pleasant. The second year my family and I decided to upgrade and move into The Bays 3 bedroom apartment. One week into moving into the new apartment, the downstairs neighbor was banging on their roof making our windows shake upstairs. They would smoke and have all the smoke come upstairs. one of the men living downstairs came upstairs and told my brother to "walk lighter" and to stop taking his "shower water". Three weeks into living apartment the people downstairs finally snapped and we had a really bad altercation with our downstairs neighbors. I even had to get the police involved to get them off my doorway. The Bays staff was very insensitive about the whole issue. I asked if I could be moved to a new apartment and the staff said "no". After altercation the midnight banging on our floor happened again and we requested to be moved again. The Bays said "no". I also asked if I could break the lease and move into another Irvine company community. They said "no". I broke lease and moved to the Bordeaux. Our down stairs neighbors are still living at The Bays with no consequence.
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