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Poor management team that enforces the 50 page lease with a vengeance. They are focused on nickel and diming their customers rather than creating a good community
This place has it benefits and its problems. The office staff does not respond timely. They open your mail without permission if it is delivered to the office. They promise to call back but they don't. If it were cheap rent I would be more understanding but this is one of the nicest properties in Moorpark. It's too bad that they don't have service to match their nice apartments.
The apartment itself was great. Some of the handy work wasn't the best but it was good enough for an apartment. The office staff is the worst I have ever encountered. I was lied to on many occasions. I tried to give notice in Jan for a March move out and was told it was too early and not allowed since the systems wouldn't allow it. They conveniently lost all my paperwork I filled out when finally giving notice. Was promised a garage 3x and never got one. They tried to charge me for damages not done by me which I had documented with pictures on move in. Terrible and shady staff. If you choose to live here, keep records of EVERYTHING
The complex is extremely quiet and a very nice community. Anytime I have needed maintenance for a repair they're always on it. The office staff are always friendly. They need to do something about dog feces. Some owners do not have the courtesy to clean up after there pets and let there dogs be off leash which has put one of my dogs in danger one time. The gym also could be updated. It smells horrible in there like moldy feet. Overall this complex is an incredible community.
Waterstone Apartments are nice apartments which have a homey feel. We have enjoyed our time at the Waterstone, with a few exceptions: The front office does not accept packages like many other gated communities, and we've had packages stolen from our front door. Also, the gym is rather small for an apartment complex this size, the pool is not heated, thus the pool goes unused for half of the year, and parking can be hard to find at night. Items to be aware of, but not necessarily deal breakers.
One-, two-, and three-bedroom apartment homes, each one renovated; a wonderfully situated Ventura County neighborhood, with beautiful parks and a variety of retailers nearby; the landscaping, which is simply delightful; and the numerous amenities, all top-quality. Furthermore, there's our spa in which to recreate, our fitness center for exertion as needed, joy to be had on various biking trails, and exceptional on-site management/service.
Inquire with property staff for complete details. TOUR YOUR WAY. Meet your new community, on your terms. Our doors are open by appointment-only for self-guided tours. Additionally, virtual tours via video chat are still available. That's right, you can safely and securely be granted to a model unit to envision in-person your new life at our property, on your own terms. Want to learn more about how to schedule a Self-Guided Tour? Call or email us today!
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