There are better places to live, however for the price it's acceptable. There's not a lot of parking, so be ready to search. Walls are a little thin, but it's an older community. Staff are friendly.
I've lived here at ReNew at the Shops for about two months now. From the start, everything looked great but soon enough I regret the decision to move here. The management team handed me non working keys to a unit that had been damaged from the previous owners. In other words, it was not move in ready. I submit my move in check list and I was shocked to be informed that the office staff had already noted the apartment issues but never scheduled a maintenance staff member to work on the apartment prior to my move in date . I gave the the benefit of doubt, and submitted a work order. The maintenance staff members are slow, unresponsive, and always claim to be understaffed. The typical turn over rate for your repairs claim to be 2 days, when you can expect it to take up to two weeks or more. They have very limited parking and multiple future resident parking spots that are always vacant and I can see why. The remodeling of the apartment are great, but when looking at the quality of work, it is rather poor. The sales representatives and Laura are amazing people.
The office manager does not focus on customer service, he does not appropriately handle residents concerns and things tend to escalate to argument. Please do your research before looking to move here
Idyllwillow offers high quality on-site amenities such as a pool, business center, and fitness center with a desirable location that is directly adjacent to the popular shopping and dining destinations at The Shops at Mission Viejo. Enjoy spacious interior features among our studio, one and two bedroom floor plans. With easy access to the I-5, Hwy 73 and Saddleback Community College, Idyllwillow is a community of comfort and convenience. Cats and dogs welcome with only a few breed restrictions.
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