We were given the bait and switch! We were shown a beautiful corner apartment. I noticed a problem with the address after we put down a deposit, had our credit checked and got approved. When I asked if the address was wrong on the initial agreement, I was told oops we accidentally showed you the wrong apartment, quoted you the wrong deposit, and were never told that our dog had to be locked up inside when we are at work, even though there is a yard. We gave notice to our other residence. We will have either no choice but to sign a year lease for an apartment we hate or be homeless.
The only reason why I marked as okay is because the square footage is decently okay but the design/ barandas and balconies for the units without garage are awful and the exterior colors are terrible! The pool area and pool itself is not taken care of and dirty. And the staff is not that helpful, thrilled to close deals and they lack of customer service relationships.
Superior style, comfort and service in the heart of south Orange County, that is what you will find at Serrano Highlands. Here you will enjoy an uncommon quality of life nestled within gentle rolling hills, offering an intimate community in a relaxing and convenient setting. Our lifestyle enhancing amenities will make you feel right at home including space for full-size washer and dryers, private backyards, resort-style pool and spa, and direct-access garages with some homes. Located within easy reach of Interstate 5 and just minutes from Irvine Spectrum and Mission Viejo Malls, Serrano Highlands is close to business, employment, shopping, and entertainment centers. In order to tour one of our apartment homes, a government issued ID is required for everyone over the age of 18. Serrano Highlands is professionally managed by FPI.
Lease terms are variable. Please inquire with property staff.
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