A modern classic rising above its surroundings, The Line Lofts sets the new standard for modern Hollywood architectural apartments. These exclusive, light-filled luxury apartments are located in western Hollywood, alongside Musso & Franks and the Grauman Chinese Theater, and offer a curated living experience for those expecting more from urban apartment living.
6-18 Month Lease terms. Please inquire with property staff.<BR><BR> We welcome 2 pets per apartment home. There is $50 monthly pet rent, and $500 pet deposit. Some breed restrictions apply. For more information, please call our leasing office.
My wife and I planned to move to Los Angeles in September 2018 and came across the Line Lofts in Hollywood.
I spoke to a leasing agent named Michael and he walked me through the application process. I paid the $95 application fee for two people and a $500 security deposit. Michael explained to me that the $95 application fee is non-refundable which is expected among most apartment complexes. What he DIDNT explain to me was that the $500 security deposit isnt refundable past 72 hours of when the payment was processed. This important piece of information being withheld from me displays a complete lack of communication on their part.
Before paying any fees, I explained to Michael that no move-in date was set in stone just yet and that we could potentially explore other options should this plan not fall through. He assured me everything would be fine and that there wouldnt be any issues whatsoever. That said, he insisted that I still go ahead and pay the $500 security deposit which ended up being a HUGE mistake.
When I found a much better deal at a different apartment complex, I called a few weeks later and spoke to Michael again to see if I could get the $500 security deposit refunded. He and his manager answered with an emphatic NO and were completely unsympathetic. I voiced my frustration and asked why wasnt this policy thoroughly communicated to me BEFORE I paid anything and wasnt given an appropriate response. I would have NEVER paid had I knew that the security deposit wasnt refundable past 72 hours.
Long story short, The Line Lofts basically took $500 from me for absolutely nothing. My wife and I still intend to move to Los Angeles. The only difference now is that were $500 in the hole thanks to the incompetence of the Line Lofts. This behavior truly shows a lack of compassion and understanding of the people working here.
If this review ends up preventing one other person from going through the stress I endured, I will feel at peace.
Beautiful new building in the heart of Hollywood
You couldn't not walk into the building and say 'wow'.