First call, to the customer service to the appointment same day, to the leasing agent, the tour, the signature, the keys the same day, the apartment (studio Phase I) exceptional all the way around, cost was within budget, quiet, friendly, nature friendly, amenities (gym, pools, hot tub, grills, nature walk, conference rooms) top notch. Residential services friendly and helpful and convenience active building app for community involvement and events communication one of a kind exceptional. I have one issue and that is the cost for buy out is high but considering all other factors it's worth the space. High 5 rating here.
I guarantee all the positive reviews are from employees here.
My issues started from before move in when we asked to delay our lease one day as it had not been signed yet. rather than just tell us that wasn't possible the woman we spoke with told us to hold while she signed it so it couldn't be pushed back.
In the most recent heat wave with our ac running constantly all day at its coldest setting, yet the lowest temperature we were able to get our apartment to was in the low 90s. After submitting a service request, because i assumed the ac was leaking somewhere, we finally got someone to come see if it was leaking. Maintenance did not knock and my girlfriend woke up to a man walking into my room again without knocking on my closed door. ARE YOU KIDDING ME? He promptly left the apartment and said our ac was "Working Perfectly". Either the ac is awful or maintenance is.
The front desk NEVER answers calls. Parking is awful. There are the same cars parked in "guest" parking every day, and no one checks if you have a tag displayed.
They also spam your email with messages constantly without an unsubscribe option.
Do not live here. Go Irvine Company for the same price or probably cheaper now.
Worst customer service, especially Aaron in resident services. Bait-n-switch tactics with friendly people bringing you into the complex to get you to sign a lease, then they dont help you with any requests. I was informed my lease did not guarantee a fully functioning unit. If you dont want a functioning apartment for the price you pay to live here, this is your place. If functionality is important, look elsewhere.
I love my apartment! Beautiful features, I love the area in which it is located, it's quite, I feel safe living alone. Maintaince is awesome!! The only think is the leasing agents and people in the office could be more attentive to residents.
Amenities are top notch. People are fantastic. Good vibes all around.
Experience the ultimate living experience. Now offering furnished and unfurnished apartments, these Orange County apartments feature sleek open living spaces, contemporary lighting, luxurious baths, new windows highlighting breathtaking water views, and several unique touches. Our modern kitchens boast granite countertops, stainless steel appliances, islands, and high quality shaker-style cabinets. Enjoy an energetic social scene at one of our many outdoor living lounges or relax and rejuvenate on a bench next to a refreshing water feature. Maybe you prefer to re-energize with yoga or spin class or just indulge your senses by one of five lavish pools. Whatever your desire is, there are many reasons why 27 Seventy Five is one of the best kept secrets in Costa Mesa. Visit today for a personalized tour!
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