Homecoming at the Preserve, located in the city of Chino, is a new master-planned rental community offering an unparalleled variety of floor plans centered around a 16,000-plus square foot clubhouse that is the community center. The gated community offers one to four bedroom floor plans, all with private garages (most with direct access), ranging from 765 square feet to 2,184 square feet. Floor plans offer abundant storage spaces, kitchens with islands that spill into great rooms and lavish bathrooms. Private yards and patios add variety and a place for residents to relax and enjoy the outdoors. The interior finishes are stunning, with homes offering wood laminate plank flooring (excluding flats and carriages), super capacity washers and dryers, quartz countertops, energy-efficient appliances, and brushed nickel hardware. Ask us about our 24 month leases when you call for an appointment today!
Sad to say I have left this establishment with extreme disappointment and regret. It's unfortunate, but I have to write this review so others are aware of the lack of service and communication reflecting Lewis Management properties.
We paid online for our first month's rent and the payment posted. Later we receive a letter on our door stating a late rent charge of $75. After a week run-around with the staff, they refused to waive the $75 charge when THEIR system never advised us of any issues regarding rent payment. Chris did not apologize or take accountability on behalf of their system, yet finally waived the minuscule $75 charge as a "one-time courtesy." Other tenants came across the same issue, and the online payment system was later updated. But due to my now-paranoia, I dropped my rent off in the form of a check, physically, to the leasing department each month.
Fast forward to moving out. I submitted a 30-day early termination with less than two months left on my lease. The leasing department agreed they would contact me if they found someone within the 30 days to occupy. If not, I would have finished up my lease rather than pay an additional one month's rent as a penalty for early termination.
I called in 4/2 to follow-up and they said I was scheduled to move out 4/7. There was no time to make any arrangements to prepare for the move-out, yet I was able to comply. Mind you I had to take two days off work.
During the pre-inspection, I signed off on charges for carpet replacement, repainting of the entire walls [due to a few paintings nailed into the wall], and cleaning. A few weeks after move-out I receive a letter with a $1763.75 charge for replacement of floor planks. Upon request, they sent me photos of scratches that were only at the entryway and entrance to the balcony. Without prior notice or us being present to oversee the scratches in their claim, they replaced the wooden planks within the entire unit using our deposit. Another run-around and they
A new adventure in the time of my life
Very pleasant, never expected something like this out in chino.
Inviting! I don't go to the events very often, but when I do I feel welcomed! I enjoy the afternoon bingo and lunch the most! Also, the 24 hour business center and gym are extremely convinient for those of us with a busy schedule. Also the cleanliness is wonderful.
Living here has been great!! It's a safe community. Kids enjoy all the amenities.