Terrible front office
I wish I could write a good review for this complex. However, due to the handling of our deposit and the unresponsive management, I'm afraid I need to warn others of the shady business practices that go on here. At the beginning of our lease we were charged a $1300 deposit based on our credit, no problem here, completely understood. At the end of our one year lease, the unit was inspected and we were informed of a possible full-paint charge if the total work needed exceeded a 2 hour time limit. We patched all the holes from nails and pushpins and were assured by our inspector that it would resolve the issue and not require a full paint. We were charged for a full paint job of $148.63 regardless. On the invoice the charge is defined as a "Remodel Full Paint"
Another problem from the return on our deposit included a replacement of the carpet and a charge of $371.42 on the remainder of the life of the carpet we used. These charges were different amounts. The life of the carpet that we were charged for was ~$30.00 more than the charge on the invoice for what the replacement cost, which was $342.56.
Finally, the most suspicious article in our return of deposit involved the carpet in the living room. As it turns out, it was not replaced to it's original condition. Instead, vinyl flooring was installed after our term ended. It is understood that the deposit is to insure the unit be returned in the original condition that we started our lease with, and does not make us partially responsible for a remodel. If the carpet was going to be replaced anyway for a remodel, why are we paying for remaining life of the carpet we used? There was no intention of keeping the carpet. This charge makes no sense, only to deduct from company costs on a remodel of the unit, and if that isn't illegal, it is certainly unethical.
As a warning to any future tenants, take lots of pictures of your unit before moving in and after moving out.
Please be careful where you rent.
WONDERFUL PROPERTY AND OUTSTANDING
MANAGEMENT. WELL KEPT AND FRIENDLY STAFF. WOULD LIVE THERE ANYTIME.
They will waste your time. They will tell you one thing on the phone but when you arrive the tell you another. Not very upfront.
Up to 3 Weeks Free on select apartment homes.ELEGANT COMMUNITY LIVING IN THE HEART OF ALPINE! Residents enjoy the convenience of city life away from the hustle and bustle of city crowds! Elegant, yet affordable housing has been designed for today's vibrant lifestyle. Enjoy the sun by the pool or in the spa, or have a barbecue while visiting with neighbors. Take a short walk to the Alpine Community Center, where you'll find medical offices, banks and restaurants. Great schools nearby! Indoors, relax in your modern and fully equipped home, featuring central air, and a private patio or balcony. Stop by for your tour today and see what makes Creekside Meadows East County's finest apartment community! (On select apartment homes, New Resident Special (Non Transfers)
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