Apartment was nowhere close to move-in ready by move-in date but PEM contacted us multiple times prior to moving in to ensure that we were move-in ready (I.e. Had required renters insurance). Consistently awful communication from on-site property management as well as corporate. We called both offices multiple times in regards to an array of different issues, each time being promised a call back but never received one. Units were not properly cleaned prior to move in (I.e. Screws & nails in carpet, previous renters belonging still in cabinets, hole in bathtub, no washing machine for first 2 weeks). Could not secure belongings and household pet for first 2 weeks due to sliding glass door not being properly installed and not locking properly. COCKROACH INFESTATION SINCE MOVE IN AND GETTING INCREASINGLY WORSE. Vacant unit next door had an electrical fire which caused significant smoke damage to our unit. Fire department broke down our door to enter to ensure safety, it took PEM 3 months to replace broken door and door frame. These are just a few of the issues to name.
Property was purchased and new management took over last year, under the prior management people had lived there for years and years. People knew one another, it was safe, it was clean, amenities were maintained, and it felt like a real community. It was actually really cool and unusual to find that kind of community in an apartment complex. Under the new management, my experience was that people were nice when I went to the office, but nothing got done. New owner is a huge national property corporate group and this is just one of a thousands of properties they own. Apartment turn over is brisk now, no one stays. The wonderful staff that maintained and fixed stuff were all laid off - those guys were incredible, but now they are gone. I actually liked the layout of my apartment a lot, but I needed some critical things fixed and it never got done. My furniture, rugs and other property were getting damaged, it got really bad bad, so I left. I paid rent, but I did not even live there the last 4 or 5 months of my last lease. As I said the people in the office were always pleasant, but for what I was paying, there were much better options. Much happier where I am now.
Terrible!!! Infested with roaches!!! The property does nothing about this issue what so ever. They take weeks to fix anything. DO NOT MOVE HERE
this certainly is not what i bargained for. there is not a playground for the children on so you are dodging the little tykes on the sidewalks. gravel,rocks are not a good mixture for them either. garbage is constantly overflowing, and watch out for the dog poo.
Love living here staff is nice and helpful love my little home it's quite and cozy close to a lot of stores and great schools. The amenities are wonderful nice pool clean club house the gym is nice as well. The other residents for the most part are friendly. Happy with our choice.
Look and Lease Special! Receive a $500 Gift Card (Limited Time Only!!) - The Tides at East Arcadia Apartment Homes in the heart of Phoenix, AZ and is just a few steps away from all your living, dining, and shopping needs. There is easy access to all major freeways and the Phoenix Metro transportation is just outside the door.
Our uniquely designed apartment homes feature modern and spacious, One and Two bedrooms with multiple floorplans to choose from. Our Full Remodel Includes, New Flooring throughout, New Stainless Steel Appliances, New Kitchen Cabinets, Quartz Counter Tops, New Paint, and Energy Efficient Washer and Dryer in the Unit!
Additionally, we have upgraded our existing amenities and added some new ones which will surely improve your lifestyle. Amenities Include, Clubhouse, Amazon Lockers, Courtyard, Resort Style Pool & Spa, Coffee Bar and many more to come.
Feel free to stop by our leasing office to take a tour!
Email [email protected]
Application Fee $51.15 Per Applicant 18 years of age and over
Security Deposit-Based on Credit*
Holding Fee- $200-Applies to Move-In
Administration Fee- $101.28
Professionally Managed By
The Robinson Group--Designated Broker Erich Robinson
8970 E Raintree Dr. Suite 200
Scottsdale, AZ 85260
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