STAY FAR AWAY FROM THIS PLACE! If I could give it zero stars I would! When I applied I had to move somewhere somewhat quick . Which is something that happens alllll the time in the apartment industry. I basically had to beg them to check the status of my application so many times. Gina who was the leasing consultant at the time refused. Said she was too busy I work in property management myself and never have I ever said that to anyone! I eventually refused to get off the phone till I was told the status and walked her though how to check in .2 seconds an application status on yardi. We used the same systems at my property. upon approval I was never sent a move in cost sheet nothing I had to just walk into the office and be like listen I want to move in I have money please let me give it to you. That was just the start of my nightmares . The building itself is so so so old the pipes constantly leak. I have had my apartment flood two times now so bad that it has legitimately RAINED in my downstairs neighbors apartment. I had to get corporate involved in that situation to have the office even do anything. They are useless in the office and I am confused on if they even know how to run a property properly. Their favorite thing to tell you is thats apartment living thats what I was told when my apartment was actively flooding and the emergency maintenance stated he wouldnt be there for an hour or two. (My kitchen and dining room were a kiddy pool already) they tried to force me to file a renters insurance claim for the damages. They stated if I owned a house you would file a claim right ? None of my personal property was damaged. So no thats not what renters insurance is for. My insurance wont be paying for your old pipes. The maintenance team is absolutely awful as if anything else can be added to the nightmare of this property. They are rude, say things to you that are absolutely unprofessional. They come into your home and have awful attitudes.
The office staff at Midtown is kind and helpful while you live there and maintenance deals with issues quickly. My issues are with move-in/move out procedures.
Firstly, they dont clean apartments for move-in until the day before move in, which I learned when I got a phone call less than 24 hours before I was set to pick up the keys for my new apartment telling me that that apartment was infested with roaches. They didnt have another apartment for a week, which was the day our keys were due for the old place.
We had to sign a new lease for the new place that was supposed to be at the same rent. The lease came in, and not only was the base rent wrong, but they were still trying to prorate for the week that we had not moved in for. Also, our cats were not included on the lease. We sent it back. The rent was fixed, but the cats were still not on the lease. The third time, it said that the tenant had inspected the apartment for bed bugs and mold. It took us up until two days before our new move-in date to get an accurate lease.
After move-out, we received an email telling us that we were only getting $10 back of our deposit. We mentioned that we were confused by the $225 carpet cleaning fee when we went in to talk to them about it. The immediate response was Your dogs destroyed our carpet. We have pictures. When we reminded them that we had cats, we were subjected to a lecture about how cat urine is worse than dogs.
We brought up that we had paid a non-refundable $300 pet fee; which they told us was for the courtesy of our pet living there. This is on top of a monthly pet fee. We were told later that this was industry standard, which is true. Other rental properties use that fee to pay for damages and not to clean up after your dogs when you take them for a walk.
Legally, they are out of the water, but morally, this is scummy.
TL;DR BH management is out only for money and they will screw you over in anyway they can.
UPSTAIRS NEIGHBOR CONSTANTLY DUMPSTER DIVES. And leaves baby strollers, toys and shopping carts right in front of my door. Not to mention has left their water on and flooded our apartment. There is a major stray cat problem because people feed them. We find cat prints on our cars, they urinate on our porches and motorcycle covers. We have sprayed for them, and even our previous neighbor complained about the cats and had the apartment t complex spray and it didn't help. There are never any dog bags so there is always poop everywhere and the water station never works. When the front office staff is confronted about these issues they say that they will contact mai twnance, and when I talk to maintenance they say they are aware and there isnt much they can do. Dont live here 0/10
This is our first apartment together and we absolutely love it! The community is great and it truly feels like home. We will continue on with our lease here in the future
I lived at Midtown on Main for almost two it wasn't good experiences at all the water pump from upstairs neighbor bust twice they refuse to move me to a different unit with without charging me from all the pictures and videos I have they still have a nerve to say they fixed the issues before thank God I recorded everything before for proof and evidence too and they still try to send on my rental history I owe them.
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