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I have just moved into the Apt, and my wife and I has fallen in love with the entire facility.
Kudos to Vive.
After looking at over 20 apartment complexes in the Chandler area, my husband and I chose to sign a 13 month lease at Vive. We loved our apartment. We enjoyed cooking in the open kitchen, we enjoyed relaxing by the beautiful pool on weekends and evening dips in the hot tub, and we loved our early morning workouts before work in the 24/7 gym.
When we found out we were expecting our first child, we started thinking about moving back east closer to family. After discussing our lease renewal options with management, we signed a second lease for 3 months only, with the intent to move back to the east coast at that time. Nothing was said about signing other pertinent move out paperwork. By not signing the additional move out paperwork, we were blindsided with charges totaling over four thousand dollars just before we moved. We were told to reference our 3 month lease agreement regarding move out policies and penalties.
Management charged us double the penalty that was stated in our lease for not giving advance notice for move out. We could never get straight answers from management when we questioned the excessive charges. Very unsettling, unprofessional, and frankly disgusting. We felt bullied and we knew our credit score would go down if we did not pay whatever charges they applied to our account. Our experience in our last weeks at Vive with management was so agonizing, I cannot give Vive more than 1 star.
My hope in writing this review is that current and future residents read it and become proactive in their move out process, so as not to be blindsided with the charges we experienced. I also hope that management will take this review to heart and consider improving their communication process with tenants regarding move out procedures. No one wants to enjoy a wonderful meal, only to find a nasty hair in their last bite.
I would not live here! The amount bugs and spiders coming into my apartment was ridiculous. Complained many times and had to have someone come into my apartment spray chemicals monthly which became annoying. When moving out they nickel and dime you for any cleaning charges they can find. They make you clean the carpets or pay to have it done. The amount I was told would be charged was double after getting bill. Funny thing is they wouldve cleaned my carpets for free if renewed my lease but they increased my rent by $140 a month so I left. They become your enemy when try to leave and office staff becomes very unhelpful and unfriendly. Felt overall in general office staff lack professionalism especially Jen. I truly regret ever living here and never had an experience like this in all my years with apartment living.
Poor customer service. New potential buyer and Takarra (sorry if misspelled) could not follow up. Been looking at all apartments in the area and appears to be a problem with all of the sister properties.
Management doesn't cares. They charge you for valet trash and you have to throw the garbage yourself. It causes roaches all around due their insincerity. The in-unit washer dryers , refrigerator are old. Not even recommended to my closest enemy as everything is bad here.
Luxury residential living is an everyday affair at Vive Apartments in Chandler. Our loft, one-, two-, and three-bedroom apartment homes offer an idyllic pet-friendly location close to everything from shopping and dining to recreation and entertainment. Residents take advantage of community amenities like electric car charging stations, a swimming pool, outdoor fireplace, and a great fitness center. Our interior amenities include the likes of tile backsplashes, granite countertops, wood-finished flooring, walk-in closets, full-size washers and dryers, nine-foot ceilings and private terraces, along with many others. Capture life as it was meant to be lived at Vive Apartments in Chandler, AZ.
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