Good apartments, prised right.
If your looking for a family friendly complex, sorry you will need to keep searching. Since we moved in February 2019 we have submitted several work orders, two of them as an example were to repair plugged drains our first week in the unit, the tech repaired the drain but also broke the drain stoppers in both bathtubs and one bathroom sink. When we submitted a work order to repair a light that had fallen from the ceiling (the light was glued to the ceiling,hahah)we were met with retaliation (our dog got out) and we were issued a 10 day eviction notice which was silly and pointless as our lease term is up prior to the 10 days. My family was forced to avoid the pool throughout the month of July and August because the pool is overrun by thugs and gang bangers playing loud vulgar music and openly doing drugs; when we made comments to the female manager, we were told to call the police and since that is what everyone does, police no longer respond. On two occasions we have seen a man masturbating in public and when reported to management, again told to call the police. We are good tenants who keep to themselves and pay rent on time but do to the absentee management we no longer feel safe on the property. We have filled formal complaints to the city of Chandler electrical inspector, called Chandler police several times and reported the facility to the city of Chandler for rental violations. It is among the practice of management to ignore resident maintenance requests and to engage in retaliation. There are plenty of places to live in the Chandler area
Bad service.... we got a 3 bed room apartment the people up front told us all new appliances But when we moved in the clothes doors were broken , microwave handle was super glued back on , in the bath room inside the shower the paint coming off the walls ... the person up front told us to wait for our pool and gym key on Monday so when I came in ,they told us they gave it to us already ... literally I had to argue with them to the point they finally gave us our key , went to check the mail and our mail box key doesnt even work .. i told them twice that the key doesnt work and they still dont do nothing about it..
I can not think of another place that I would care to rent in Chandler. The women in the office and the maintenance team are awesome. They are professional, pleasant, and helpful. I have nothing but wonderful things to say about Palm Trails. I would recommend living here to any family. The location is convenient to everything. The apartments are top notch. They just updated my light fixtures, sinks, and shower heads. The amenities are too many to list. The staff is the best. They work tirelessly to make Palm Trails a place that I am proud to call home.
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