Staff is wonderful, location is beautiful, and the community is super friendly!
Tried to rent in March the manager seemed ok but gave me the run around.Funny bc I ended up renting from same company in an apt complex 5 miles away and the manager there told me the other complex had available apts and ended up renting from the other.Kinda upset me bc the manager at Kenzie was not truthful and same realtor company rented to me and Kenzie was closer to my daughter so location is not what I wanted.
WHERE TO BEGIN!?
Let me start by saying that everything listed below just scratches the surface:
1 ) When I moved in there was mold growing in the cabinets. Not one cabinet. But at least four. I asked about it and they told me it was my job to take care of it myself by buying some mold killer. I begrudgingly did, and had terrible allergies the entire time I lived there and Im sure its due to mold in the walls.
2) I woke up one evening to the dishwasher upstairs discharging all over the kitchen and ruining anything that was on the counter. I immediately submitted a work order. No response on Monday. (Maybe they fixed it and didnt tell me?) No response on Tuesday (surely they did something and forgot to let me know). No response on Wednesday and the dishwasher again leaked everywhere. So first thing Thursday I called to ask what was going on, and they said they saw the request, but had lost the key to my apartment. They then asked me if I could leave my job (during work hours) to bring them my key and leave it with them so they could make a copy. So after all that, guess what! Turns out the leak was in the upstairs apartment (exactly what and where I told them it was when I submitted the work order) and they could have fixed this on the first day, if they had cared.
3) When moving out, they literally lost all my paperwork. No joke. I notified them two months in advance that I would be moving out and had multiple phone calls, emails, and in-person conversations with staff about it. I then reached out three days before I moved out to see if they needed anything else from me and they told me I couldnt move out. Thank goodness I kept all the paperwork I had them sign to schedule the move out date, because they had zero idea and zero records. Not only this, but time and time again I was promised callbacks when they were looking for the document and they never once called me. I had to call every time after they promised theyd call back by a certain time.
This place SUCKS!!!! Do Not believe the pics. Not worth the money, ROACH infested, the they tack all kinds of fees on to you rent ( electronically) they put you utilities on to you rent and you just have to pay with no explanation. Staff SUCKS ( except for one person) these are money hungry Dogs!!!!!!! If you dont let them know you plan on leaving 60 prior to lease end they put you on month to month and charge you so much!!!!!!!!!!!
Old property that says updated but seriously lacking. Floors in updated apartments are rolled into the parking lot to measure so rocks are installed causing rips. Plumbing needs a rehaul, havac units are old and not inspected, window insulation is horrible so expect huge power bills. Shared water bills, everyone's meter is the same so all your neighbors have the same water bill even if you are one person or a family of four.
Welcome to The Kenzie Apartment Homes, a luxury apartment community in Birmingham, AL that you will be proud to call your next home. You will find our beautiful open and spacious floor plans customizable for your wants and needs with amenities that make apartment living easier with our conveniently located community.
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