The office staff is very friendly. They know who I am by name which is great since there are so many people that live in the apartment complex. Its great that they take the time to know their residents.
Great location, good management.
If you're interested in the appearance of this apartment complex, you can browse their site or take a tour during operating hours. This review is solely regarding the service provided to residents. I have lived here for over a year, and the leasing office consistently abdicates its short list of responsibilities. I will spare you most of my personal stories, but you should know that this complex consistently delivers terrible service. If you want help with an apartment-related issue, you can count on them never caring. They usually ignore you or lie until they can get rid of you for the day, even if you've been overcharged for something. They may even insult you or yell at you if you ask one too many questions. If they make a mistake, you can count on them refusing to acknowledge their fault. They almost never communicate with residents at all. They even changed the name of the entire apartment complex without telling us. The have a way of technically accomplishing some tasks without really giving any time or effort. For example, they said they were enhancing the landscaping, yet they literally just left a bale of pine straw in the dirt outside my door. It is still there now (two months later). They do nothing to maintain many of the amenities that they advertise, but the amenities are technically present on the property. When someone moves out of an apartment, they fail to adequately clean up and leave broken things as they are. They technically repaint, but they just run a roller over everything, including vents, pine straw on the deck, loose nails on the deck, etc. The maintenance crew ignores any submissions that are beyond quick fixes. We've had a septic odor periodically creeping into our apartment for months, but they are not willing to do more than look at the drains for a few minutes. When we told them it was coming from the vents, they just didn't respond. This is obviously because work on the vents would be outside of the quick-fix genre.
Water bill is the whole building you live in divided by the area your apartment takes up. If your neighbor, like mine did, runs the washer daily at 6am with paper thin walls, expect to wake up early and get an unreasonable water bill! The water was shut off at least a dozen times in the 10 months I lived there, usually with no notice and when I needed to shower before work. If you like roaches you'll love these apartments!!!
I love Love Love our new apartment. The community is clean. People are always out walking or walking their pets. The staff is super friendly. I can't say I can complain about anything. Looking forward to a great year of being here.
Charming, secluded setting for residents who want to get away from it all while still being close to it all. If your idea of home is a serene, beautifully landscaped wooded enclave that still features updated amenities and remodeled spaces that put your comfort and convenience first, then you've found your place at Grand Highlands Vestavia Hills.
7 to 13 month lease terms.
Open until 6:00pm
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