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Hawthorne at the Ridge has been undergoing a HUGE transformation! With over 1 million dollars in exterior and interior renovations, you will need to see it to believe it! Hawthorne at the Ridge now offers a resort-style salt water swimming pool, state of the art, 24-hour fitness center, an outdoor kitchen and grilling area, 24-hour cyber lounge with Starbucks coffee bar and access to Netflix & wi-fi, brand new shaded playground with a picnic pavilion (one of three on property!), soccer/Ultimate Frisbee field, tennis court, disk golf course, PupTown pet park with agility equipment, a poolside gas fireplace and much more! The interior custom upgrades are equally as impressive. With fully equipped gourmet kitchens, custom designer finishes and hardwood plank-style flooring, we outshine our competition! Come see the difference and LIVE IT at Hawthorne at the Ridge!
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The staff is very friendly and gets to know the residents (and their pets). I love the dog park, though I wish it were slightly larger; the agility equipment in it is a far better (and safer) quality than the equipment I have seen at the other apartment complexes I visited that have dog parks. The location feels secluded due to its location atop the hill with nothing but trees and forest behind you, yet you're only 10 minutes from lots of fast food and a few grocery stores.
All office staff and maintenance personnel always go the extra mile for the residents here. They are always friendly, prompt, courteous and just downright nice. The grounds are very nice, very well kept and they have great amenities.
overall it was a nice complex. There were a lot of stairs and hills, so it wouldn't be good for handicap people.
For the price you pay it is definitely not worth it Lived here for 3 years. The first year-and-a-half to two years were perfect but as soon as they changed the management and all of the people in the office even the maintenance man everything went down. Trash everywhere ridiculous fees and they are the worst people as far as customer service goes. To have work done you literally have to go in there wait about 20 minutes to speak to somebody ( that's if they don't have the doors locked and look at you out the window like you can't see them) if they even acknowledge you and then hold their hand until they finally come to your apartment and fix it. You can never get in touch with anybody and corporate offices no better than them. Glad to move away and I wouldn't recommend them to anybody.
Thus far we have had good experiences with maintenance coming into our apartment and fixing things but they keep forgetting to fix a dripping faucet and it took over a month to get our building's backlights turned back on. The office staff are pretty good. We had a bumpy moment when trying to renew our lease because one of the staff kept putting us off and forgetting to draw up our paperwork but the other staff are on top of things.