Hawthorne at the Ridge apartments in Madison, AL offers spacious one, two and three bedroom apartment homes to suit your every need. With amenities such as modern kitchens with energy efficient appliances, designer cabinetry with espresso finish, plantation blinds, beautiful mountain views and so many others you'll be surrounded in luxury you can't get anywhere else in Madison! From the moment you walk through the front door, you'll feel the comfort and friendliness that makes our residents happy to call us home. Cutting-edge amenities, beautifully landscaped grounds and a dedicated staff contributes to a higher standard of living and sets us apart from the others. Cool off in our saltwater swimming pool, warm up in the on-site clubhouse with a cup of Starbucks coffee from our Cyber Cafe and so much more! Hawthorne at the Ridge is convenient to shopping, dining, award-winning schools of Madison County, local museums, parks and so much more!
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The staff is very friendly and gets to know the residents (and their pets). I love the dog park, though I wish it were slightly larger; the agility equipment in it is a far better (and safer) quality than the equipment I have seen at the other apartment complexes I visited that have dog parks. The location feels secluded due to its location atop the hill with nothing but trees and forest behind you, yet you're only 10 minutes from lots of fast food and a few grocery stores.
All office staff and maintenance personnel always go the extra mile for the residents here. They are always friendly, prompt, courteous and just downright nice. The grounds are very nice, very well kept and they have great amenities.
overall it was a nice complex. There were a lot of stairs and hills, so it wouldn't be good for handicap people.
For the price you pay it is definitely not worth it Lived here for 3 years. The first year-and-a-half to two years were perfect but as soon as they changed the management and all of the people in the office even the maintenance man everything went down. Trash everywhere ridiculous fees and they are the worst people as far as customer service goes. To have work done you literally have to go in there wait about 20 minutes to speak to somebody ( that's if they don't have the doors locked and look at you out the window like you can't see them) if they even acknowledge you and then hold their hand until they finally come to your apartment and fix it. You can never get in touch with anybody and corporate offices no better than them. Glad to move away and I wouldn't recommend them to anybody.
Thus far we have had good experiences with maintenance coming into our apartment and fixing things but they keep forgetting to fix a dripping faucet and it took over a month to get our building's backlights turned back on. The office staff are pretty good. We had a bumpy moment when trying to renew our lease because one of the staff kept putting us off and forgetting to draw up our paperwork but the other staff are on top of things.