Grande Pointe Apartment Homes

I have had to email at least once a week about issues and nothing ever gets solved. My ceiling is falling in front multiple leaks that I have been complaining about for months and they do nothing about it. Plumbing constantly clogs and then you'll get told it's your fault. Nowhere to park. Roads are awful. Floors are terrible. Uneven, hills and valleys. It damaged the fridge they provided and they still haven't fixed that. Impossible to talk to anyone on the phone. The office staff literally hid from me when I came by to pay my move in fees. Any positive review is false. Stay away

Great place to live. The new renovations are awesome.

I cannot say enough good things about this apartment complex. First of all, its not cookie cutter so if you like the unique, check it out. Second, it's quiet, really really peaceful type quiet, with nature giving you a good feeling every day. You are located on a lake in the heart of Lake Forest neighborhood. Sure, the apartments don't have granite countertops, but really who needs that. They are clean and well maintained and since they are older buildings the insulation is better. Thus, your monthly electric bills are reasonable. You are surrounded by trees and that helps with keeping the area cooler too. The staff is on top of everything. There is a number you can text for help and an emergency line. The one problem we did have was with the heating. It had problems right on a holiday weekend. The Maintenace guy was so resourceful. He knew he couldn't get the part for three days, so he took it out of an empty apartment and got us up and running immediately. The office staff is always having holiday events and they are always on top of anything that you need. If you need to live in this area, I highly recommend checking out Ggrande Pointe Apartments!

Friendly staff and prompt maintenance

Wonderful place! Office staff is great and very helpful! Reasonable rates and maintenance guys are super great also! Great complex all around!

I have had nothing but a positive experience!!! I signed my lease and I’m excited about being a resident!! I have never met such a positive leasing staff / agent until I came here! I’m so excited to move in on the month of June!!! They are very flexible with giving tours and helping out with the learning process of how there leases work!! Me and the husky are ready for this move!!

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TLDR: don't live here if you like AC and working appliances, or if you hate mold and roaches. Save yourself some comfort and sanity and don't move here. This place doesn't care about their tenants and wont fix anything. Our AC went out around April and we notified them immediately.They came out to "fix" it multiple times but ultimately told us we would need a new inside unit, then they just stopped trying. We reached out almost weekly and temps in the apartment were regularly 90°+ during the day and 80°+ at night. It was unliveable. Their solution was to give us $100 off our rent just one time, which definitely didn't help the fact that we were paying for an apartment that we couldn't use. Our power bill was regularly $300+/month and we had to pay out of pocket for a window unit that only barely kept one bedroom cool. We have spoken to many other tenants and we are not the only ones with AC issues. These units are also FULL of roaches. They crawled all over our clean kitchen every night and got into food and on dishes. They were all in the walls. The vent fans in the bathrooms stopped working and they wouldn't fix it, we ended up with mold in the bathrooms. The popcorn ceiling is falling off everywhere and the stairs leading up to our unit had a huge hole right in the middle that you had to step around. The parking is awful and every unit only got 1 space (even though we had three adults with cars on our lease), but they threatened to tow anyone parked on the street (literally where else are we supposed to park!?). They have switched management multiple times and lost our security deposit and refused to do anything about that even though it wasn't our fault that they lost it. This place is way overpriced for the trashy living space, live elsewhere!