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Hawthorne at Lake Heather

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1 Lake Heather Reserve, Birmingham, AL 35242

Ratings & Reviews

Review
Hawthorne at Lake Heather

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Overall Ratings
(44 Ratings)

24 Reviews for Hawthorne at Lake Heather

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I wanted to write a follow up to my previous review/complaint I sent to corporate since this is an all new issue with this apartment. I'll make it shorter as I cannot include all the details. Basically, after I had all my complaints before, the manager emailed and said she could release me from our lease early since we weren't happy. Well, some things came up regarding my husband's family member which caused him to have to go across the country to care for this family member. Once he got back and we finally figured out where we needed/wanted to go to live, I told the manager we're leaving when our lease was originally up. Yes, our lease is up in a couple weeks, however, at no point did she tell me that the email she sent me required a 30 day notice. She shouldn't have baited me with that email and made me think we could leave when we wanted. Not only that, but she's been rude ever since I first met her after she started working here. She has asked me more than once what I do for a living and why I have so many priority mail boxes sent to me, which is none of her business. I finally told her last night what I do and why I need those boxes, and I could tell she already knew because she quickly fired back a question about helping her with a charity event. I politely said no because we can't physically do it when we're leaving in a few weeks, and that's when she hit me with the "Well, you were supposed to give 60 days, it's such a shame", and she was saying it in the most rude tone! I get we signed a lease, but again, don't send me emails saying we can leave without the 60 days notice. At no point other than very recently did she say that what she said in the email no longer applied. I could go on about her rudeness, like constantly not giving me my packages from the office, which happened just last night. I asked if my priority boxes were back there and she repeatedly said no. I finally walked back there and there they were in PLAIN SIGHT! I could say more like her cal

11-20-2018

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I had to physically drive up to the office to turn in my paperwork after several calls and no callback. Nice property, nice pool, OKAY maintenance other than a man named Chuck who was excellent and was very nice. You are NOT guaranteed a parking spot as they say first come first serve. Also many marks on my car since Ive moved in. Not very happy with my overall decision to move in unfortunately.

08-29-2018

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We just moved in, but so far so good! Nice complex, friendly staff.

08-07-2018

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Not worth it. The staff will be friendly to you, but if any maintenance issue comes up, it will be a nightmare to have anything fixed. Ive lived many places in Birmingham, although nice staff, they are the worst for maintenance issues and the timeliness of it.

06-21-2018

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Dear Valued Resident,My team and I would like to extend our sincerest apologies to you for your experience here atHawthorne at Lake Heather. It is our goal to provide the finest customer service each and every day aspart of the LIVE IT! experience our company is fully committed to delivering. I have an opendoor policy and you are always welcome to contact me or come by the business office at yourearliest convenience. I hope to hear from. I can be reached at [email protected]

07-13-2018

Apartment quality is great but new management is not. Be prepared for ticky tacky fines and penalties. Seems they are looking for anyway to fine their residents to generate additional revenue. I received a $50 dollar fine for placing an additional trash bag for valet to pick up (keep in mind I pay $25 a month for the valet service in the first place on top on my $1100 in rent). I have lived here for over a year, never been late on rent and never had a complaint filed against me. I understand we violated a policy but maybe consider a warning first before fining your residents. Especially, when we have never had issues with this in the past (we have placed additional trash bags outside before with no issue). Some consistency sure would be nice. Management also needs to work on their interpersonal skills. This is probably the part I was most aggravated with. As a resident that mostly lives a quite life and doesn't cause any trouble, I was disappointed when I confronted management and was met with contempt. I'm sure managing an apartment complex is not always fun and you probably have to deal with some bad residents on a regular basis but I'm not one of those bad residents and being treated like one is cause enough for me to look for residence elsewhere in the future.

01-17-2018

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Dear Valued Resident,My team and I would like to extend our sincerest apologies to you for your experience. I have an open door policy and you are always welcome to contact me or come by the business office at your earliest convenience. I hope to hear from you soon. I can be reached at 205.980.5299 or [email protected] Regards,Jason Capps, Community Manager.

03-09-2018

Amenities

Apartment Features

Air Conditioning
Balcony
Cable Ready
Ceiling Fan(s)
Dishwasher
Fireplace
Garden Tub
Hardwood Flooring
Island Kitchens
Microwave
New/Renovated Interior
Oversized Closets
View
Washer & Dryer Connections
Garbage Disposal
Patio
Refrigerator

Special Features

Furnished Available
Pets

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Business Center
Clubhouse
Emergency Maintenance
Extra Storage
Fitness Center
Garage
Gated Access
High Speed Internet Access
Laundry Facility
Pet Park
Playground
Swimming Pool
Tennis Court(s)
Trail, Bike, Hike, Jog
Wireless Internet Access
Conference Room
Controlled Access
On Site Maintenance
On Site Management
Pet Friendly

Additional Features

Newly Renovated Modern Kitchens*
Breathtaking Lake Views*
Outdoor Kitchens with Gas Grills
Upgraded Lighting Package*
Granite Countertops*
Stocked Fishing Pond with Pier
Washer and Dryer Connections
New Energy Efficient Appliances*
Brushed Nickel Hardware*
Serenity Park with Pergola and Swings
Cozy Wood-Burning Fireplaces*
Pup'town Bark Park with Agility Equipment
2-Inch Faux Wood Blinds*
Starbucks Coffee Bar
Lakeside Walking Trails
Private Patio/Balcony
Satellite Available
Valet Trash Service
Ceiling Fans
Resident Social Events
Handicap Accessible
Pet Spa with Washing Station
Built-In Bookshelf*
Lakeside Outdoor Fire Pit
Breakfast Bars
Custom Accent Walls*
Over-Sized Windows*
Extra Storage*
Electronic Thermostat
High Ceilings
Spacious Walk-In Closets
Built-In Microwave*
Preferred Employer Program Available

Property Details

Hawthorne at Lake Heather

Return to a time when traditions of elegance and serenity created the impression of one's ultimate living experience. Changing the way you view apartment living is what sets Hawthorne at Lake Heather apartment homes in Birmingham, AL apart from its neighbors. This 35-acre community sits atop the banks of prestigious Lake Heather located close to a variety of attractions such as Blue Cross Blue Shield of Alabama, Riverchase Galleria Mall, Birmingham Zoo and many others. Along this 110-acre lake, you will find a luxury apartment community with a flair for offering the best in customer service, unsurpassed resident amenities, and the location of pure tranquility.

Schools

Berry Middle School

4500 Jaguar Drive
Grades 6-8 | Public
View Properties This School Serves
9/10

Greystone Elementary School

300 Village Street
Grades K-5 | Public
View Properties This School Serves
8/10

Spain Park High School

4700 Jaguar Drive
Grades 9-12 | Public
View Properties This School Serves
10/10

Briarwood Christian High School

6255 Cahaba Valley Rd
Grades 9-12 | Private
View Properties This School Serves
No Rating

Westminster School At Oak Mountain

5080 Cahaba Valley Trce
Grades K-12 | Private
View Properties This School Serves
No Rating
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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