Have lived herev2months now and very pleased with the staff
I bet the poor kittens that died under your watch wouldnt want to live in your complex. But oh they didnt have a choice. Very, very disappointed in the lack of compassion shown for them.
I have been here almost 3 years and I hear a lot of negitive things about Brook Highland Place? My experience has been very good. This place is always clean and Groundscrew and Office crew has always treated me friendly and Professional. I'm proud to call Brook Highland Place my home.
The wifi here sucks they have this community wifi witch means if your internet goes down while your working, do I g homework or just enjoying a movie. To bad you cant just reboot your wifi router, you'll just have to wait till they figure out it's down.... oh yeah and if you buy new stuff like a wifi printer ... hahaha you'll have to add each up address that you want under the wifi then add the wifi to whatever ... it's stupid.
Oh and they'll change whatever they want doesnt matter if you have a signed contract, contract says I'll have spectrum internet and not anymore, you been here a year plus so what you'll be added charges like a 20 dollar fee for conditional rent, even though you been here a year with out it, eh, they do whatever they want.
Oh yeah no car wash either pipes busted and they just never got to fixing it, it's been months.
I wouldn't advise my worst enemy to live at Brook Highland Place apartments. I had THE WORST experience while living there. My apartment was infested with roaches more than once and never fixed despite the complex telling me it was fixed, the staff was extremely unknowledgable and unorganized, my mail was lost on multiple occasions, the apartment was filthy when I moved in, the dishwasher was falling out of the wall, the laundry room doors were broken (completely off track when I moved in), and upon leaving, I was told that I owed them money for things that were 1. Broken when I moved in and 2. Covered in my lease. Really I didn't ever have a lease because they never gave me one to sign, so the whole time I was living there, I didn't have a lease binding me to anything. That is another example of their lack of organization. They try to paint themselves out to be a nice place to live with nice amenities, but don't fall for it. It is far from nice, and the lack of knowledge, understanding, and organization of everyone that works there makes it that much worse of a place to live. Think twice before "signing a lease here, if I could go back, I would have never given this place a minute of my time.
Picture yourself in a beautiful apartment on a lovely private lake and opportunely, just a short drive from the city. Our stunning residential community features exceptional service and a peaceful setting for you. Relax on your very own private patio or balcony or maybe even take a dip at one of our two sparkling pools. Brook Highland Place is also close to great shopping, diverse entertainment, public parks and convenient transportation making it the home you ve always dreamed of.
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